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Stakeholders

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Shuang-Bang recognizes that communication with stakeholders is critical for continuous improvement and long-term development. In accordance with the AA1000 Stakeholder Engagement Standards (AA1000 SES), five assessment principles are applied: responsibility, influence, tension, diverse perspectives, and dependency. Stakeholders are scored and ranked using questionnaires. In 2025, the identified key stakeholders and priority communication groups included customers, employees, competent authorities, shareholders/investors, suppliers, and financial institutions. Shuang-Bang aims to establish communication and response mechanisms regarding sustainability issues with stakeholders. Through diverse channels, the Company collects stakeholder feedback and suggestions, which are incorporated into business planning.

The stakeholder engagement activities for 2025 were reported to the Board of Directors on March 10, 2026.


Stakeholders Main Concerns
 Communication Methods and Frequency
 Contact Channels
Customers
  • Product and service quality
  • Customer Relationship Management
  • Waste Management and Resource Circulation
  • Customer satisfaction surveys: 
    once a year
  • Customer visits: once a month
  • Technical services: as needed
  • Quality meetings / Production–Sales–R&D meetings: 
    once a month
  • Third-party verification/certification: once a year
  • International exhibitions: as needed
  • Company website: at all times
 Spokesperson: 
President Hsu
TEL: 049-2251505#103
Email: rita@sbinet.com.tw
Employees
  • Employee Benefits and Rights Protection
  • Human Rights Protection
  • Occupational health and safety
  • General employee meetings: twice a year
  • Employee awareness sessions: twice a year
  • Labor-management meetings: once per quarter
  • Occupational Safety and Health (OSH) Committee: once per quarter
  • Health seminars: as needed
  • Hazard identification and risk assessment: once a year
  • Emergency response drills: twice a year
  • Human rights due diligence: once a year
  • Announcements / bulletin boards: at all times
  • Employee communication channels: at all times
 Administrative Department: 
Manager Dong
TEL: 049-2257450# 201
Email: sbi_mgmt@sbinet.com.tw
Competent 
Authorities
  • Waste Management and Resource Circulation
  • Water Resources and Wastewater Management
  • Climate Change and Adaptation
  • Greenhouse Gas Emissions Management
  • Reporting system: in accordance with regulatory requirements
  • Market Observation Post System: once a month
  • Official documents: as needed
  • On-site inspections: as needed
  • Briefings (including awareness sessions and training): as needed
Administrative Department: 
Manager Dong
TEL: 049-2257450# 201
Email: sbi_mgmt@sbinet.com.tw
Shareholders
/Investors
  • Product and Service Quality
  • Product design and R&D
  • Customer Relationship Management
  • Annual General Meeting: once a year
  • Investor conference: once a year
  • Market Observation Post System: once a month
  • Financial Reports: once per quarter
  • Annual Report: once a year
  • ESG Report: once a year
  • Company website: at all times
 Spokesperson: 
President Hsu
TEL: 049-2251505#103
Email: rita@sbinet.com.tw
Suppliers
  • Cybersecurity and Customer Privacy Protection
  • Sustainable Supply Chain Management
  • Occupational Health and Safety
  • Supplier evaluation: twice a year
  • Supplier evaluation and audits: once a year
  • Supplier visits: as needed
  • Telephone / fax / email: at all times
 Spokesperson: 
President Hsu
TEL: 049-2251505#103
Email: rita@sbinet.com.tw
Financial Institutions
  • Operational Strategy and Economic Performance
  • Corporate Governance and Ethical Corporate Management
  • Product and Service Quality
  • Occupational Health and Safety
  • Market Observation Post System: once a month.
  • Financial Reports: once per quarter
  • Annual Report: once a year
  • ESG Report: once a year
 Finance Department: 
Vice President Lin
TEL: 049-2257450# 301
Email: nitalin@sbinet.com.tw